Being a small-family farm in a remote location of the country allows us to go about our daily lives in much the same manner as we did before. We still take caution in all we do to ensure we all stay healthy and safe.
Due to the Covid-19 and the affect it has on our countries supply chain, FED EX is no longer guaranteeing their deliveries.
However, 94% of the of their packages are still arriving on time. Pioneer Peonies remains confident that your peonies will arrive on-time and in perfect condition.
Please note: We are unable to offer signature confirmation due to the FedEx policy of contact-less delivery due to the novel corona virus (COVID-19) pandemic.
What Pioneer Peonies is doing to help:
We are double checking all addresses for our deliveries. You may receive a call from us to double check your information for delivery.
We are including a few extra stems in each package to account for potential damage to any stems due to delivery issues.
Our commitment to customer service and satisfaction remains.
What you can do to help:
Make sure to double-check all the information you provide to us is accurate. (Address, names, date of events, Etc.…)
If your shipment is being sent to a business instead of a residence, please verify that that the business is open during the timeframe of your delivery.
Contact Pioneer Peonies immediately if you have any problems with your delivery. We will work with you to make it right.
Stay Safe and God Bless,